OUR GUARANTEE
Lifetime Warranty
Limited Lifetime Warranty
DC Exteriors Windows & Doors believes in providing home improvement solutions that have lasting quality and serve home owners for years to come. To back our products and installation, we offer a leading Warranty that covers all the necessary components to keep your windows and doors in excellent condition.
Product
Our Warranty covers the actual product itself and the components that make up the window or door. This includes: the unit, base material, hardware, insulated glass units, spacer system, internal blinds, and screens.
Installation
We guarantee that the installation of your windows, doors and / or full tear outs are done properly. We ensure no damage is done to your home in the process and the product is installed for proper lasting operation.
Service
We go beyond the initial installation by covering 3 years of future service that is needed on your home improvements. This includes service calls to assess the situation and any repair work that is needed on our products.
Windows and Sliding Glass Doors Warranty Information
DC Exteriors LLC, hereinafter “DC Exteriors”, warrants to the original consumer purchaser, that under normal use this product will be free from defects in material and workmanship for as long as the purchaser owns and lives in the single family residence, hereinafter “Home”, in which the product was installed. This warranty information is applied through partnership with our preferred and trusted manufacturer(s). The details of the warranty are as follows:
STANDARD WINDOW OR SLIDING GLASS DOOR UNIT - LIFETIME TRANSFERABLE The rigid vinyl components of the window or sliding glass door (not including factory installed jamb extensions), are warranted against chipping, cracking, peeling, pitting, blistering, warping or de-lamination for as long as you own and live in the Home in which the product was originally installed. This warranty is transferable to one subsequent purchaser.
PAINT / STAIN FINISH - 15 YEAR / 10 YEAR DC Exteriors or, subsequently, the manufacturer further warrants the factory-applied paint on exterior vinyl window components against cracking, pitting, peeling, blistering or suffering from non-uniform fading discoloration (non-uniform fading discoloration resulting from unequal exposure of surfaces to the sun and elements is not covered by this warranty) and defects in material and workmanship for a period of fifteen (15) years from date of installation. DC Exteriors or, subsequently, the manufacturer further warrants the factory-applied paint or stain finish on interior wood components against flaking, checking, blistering or peeling and defects in material and workmanship for a period of ten (10) years from date of installation. Damage to the paint or stain finish caused by condensation and normal wear are not covered.
HARDWARE - LIFETIME DC Exteriors further warrants the moving parts, such as balances on double-hung windows and locking mechanisms in all units, for as long as the original purchaser owns and lives in the Home in which the product was originally installed, if those parts are not free from defects in material and workmanship under conditions of normal use and wear.
PATIO DOOR HANDLES - LIFETIME / 1 YEAR DC Exteriors further warrants all patio door handles with a Bright Brass, Satin Nickel or Aged Bronze finish against tarnishing for as long as you own and live in the Home in which the product was installed. Patio door handles with a painted finish, Flat Bronze, Modern Bronze or Antique Brass finish are warranted against flaking, checking, blistering or peeling for a period of (1) year from date of installation.
INSULATED GLASS UTILIZING SUPER SPACER® - LIFETIME DC Exteriors further warrants the insulated glass units (IGUs) utilizing the Super Spacer System in its vinyl windows or patio doors against defects resulting in material obstruction of vision as the result of film formation between the interior glass surfaces caused by failure of the air-tight seal, for as long as the original purchaser owns and lives in the Home in which the product was originally installed. Small spots, marks, lint, and scratches not exceeding applicable glass manufacturing specifications imposed by Federal Specification 1036-90 will not constitute defects under this warranty.
INTERNAL BLINDS - 10 YEAR Internal blind units are warranted against seal failure and defects in material and workmanship for a period of ten (10) years from date of installation.
GLASS BREAKAGE - LIFETIME DC Exteriors further warrants the insulated glass units (IGUs) utilizing the Super Spacer System in its vinyl windows or patio doors against breakage as follows: (1) If the glass in a properly registered and warranty covered unit breaks as the result of a manufacturing defect; (2) In the event of an accident in the Home that is not covered by insurance or is of an amount that is within the insurance policy deductible, DC Exteriors or, subsequently, the manufacturer will replace the glass free of charge, for as long as the original purchaser owns and lives in the Home in which it was originally installed. Glass breakage is not covered for insulated glass units with internal blinds or insulated glass units in Garden Windows.
SCREENS - LIFETIME Further, DC Exteriors or, subsequently, the manufacturer will replace under normal conditions of use, for as long as the original purchaser owns and lives in the Home in which the product was originally installed; for manufacturing defects, if the fiberglass, aluminum or stainless steel screening is not free from rotting, staining, or rusting. No warranty herein covers torn screen mesh caused by abnormal use, negligence, or other means not controlled by DC Exteriors.
FLEXSCREENS - LIFETIME Further, DC Exteriors or, subsequently, the manufacturer will replace under normal conditions of use, for as long as the original purchaser owns and lives in the Home in which the product was originally installed; for manufacturing defects, if the fiberglass screening is not free from rotting, staining, or rusting. No warranty herein covers torn screen mesh caused by abnormal use, negligence, or other means not controlled by DC Exteriors.
BAY, BOW & GARDEN WINDOWS - 10 YEAR Bay and Bow windows (frames and roof kits) and Garden Windows (frames, sashes, hardware and insulated glass units) are warranted against defects in material and workmanship for a period of ten (10) years from date of installation.
TRANSFERABLE WARRANTY The Warranty on the basic window or patio door unit is transferable by the original purchaser to one subsequent purchaser for purchaser’s personal residence provided the warranty transfer is completed within thirty (30) days after the date of transfer of ownership. Warranty transfers must be completed with the manufacturer of the product. Please contact us for details pertaining to your order to obtain contact information for the manufacturer.
NON-RESIDENTIAL & MULTI-FAMILY APPLICATIONS Where the structure in which the product is installed is not a single family residence occupied by the purchaser, or is owned by a public or private corporation for profit or non-profit, an unincorporated association or other business entity of any type recognized by law, a church, a school, a governmental or public authority, the time periods stated in this warranty shall be limited as follows: Basic Window or Patio Door Unit – 5 Year (non-transferable); Hardware - 1 Year; Insulated Glass – 10 Year (glass breakage not included); Internal Blinds – 5 Year; Screens – 5 Year; and Finishes – 1 Year.
TERMS AND CONDITIONS
WARRANTY CONDITIONS
No warranty herein covers natural weathering or fading of surfaces, torn screening, non-factory applied finishes (e.g. customer applied tints, films or paint finishes), damages resulting from customer applied tints, films or paint finishes, damages resulting from improper installation, abuse, negligence, abnormal or unreasonable use (including failure to provide reasonable and necessary maintenance), damage resulting from fire or lightning, windstorms, earthquakes, wind-borne objects, strain applied to the unit by movement of the building, inadequate provision for expansion or contraction of framing members, installation in ships or vehicles, installation outside the Continental United States, seal failure, if the seal has been subject to immersion in water, acts of God, or other causes beyond the control of DC Exteriors except as expressly warranted, whether similar or dissimilar to the foregoing.
Condensation on units may occur as the natural result of humidity within the house or building area. This natural result may come from changes in interior or exterior temperatures and does not indicate a defect in the unit. This warranty does not cover condensation, nor frost or freezing from condensation on the unit.
On some installations, caulking is used to seal the frames or trim packages against water or air penetration. Caulking is not considered a part of the window or door, and therefore, is not covered under this Warranty. Caulking is normally considered a maintenance responsibility of the purchaser.
The procedure for obtaining performance of the obligations of this warranty is as follows: if you believe your unit to be defective, contact us for inspection. If we determine the unit or parts thereof to be defective, DC Exteriors and our manufacturer(s) at our exclusive option will repair, provide a new product or part of a product after having determined that it does not conform to the limited warranties contained herein. The manufacturer reserves the right to discontinue or make changes in any of its products. If the products covered by this warranty are not available, the manufacturer shall have the right to substitute a product that is of equal quality or value. The manufacturer will ship the replacement product or part to DC Exteriors or, in their absence, the nearest authorized dealer. In the case of the absence of DC Exteriors, the purchaser must pay for any and all labor necessary to install such product or part and for the transportation from the nearest authorized dealer to his/her residence.
Any claim must be accompanied by a copy of the Warranty certificate and a copy of the contract evidencing purchase of products from DC Exteriors, confirming that the manufacturer was partnered for the order of those products.
For further manufacturer specific terms and conditions, please contact us to obtain a copy of the manufacturers warranty. Since DC Exteriors retains the right to source product from different manufacturers, terms and conditions may vary based on that manufacturer.
Entry Door Warranty Information
DC Exteriors LLC, hereinafter “DC Exteriors”, warrants to the original consumer purchaser, that under normal use this product will be free from defects in material and workmanship for as long as the purchaser owns and lives in the single family residence, hereinafter “Home”, in which the product was installed. This warranty information is applied through partnership with our preferred and trusted manufacturer(s). The information below pertains to Entry Doors ordered through ProVia (our preferred manufacturer for Entry Doors). DC Exteriors retains the right to choose from alternative vendors, which may change warranty detail information. Please contact us to confirm the manufacturer that applies to your order of Entry Doors for manufacturer warranty details. The details of the warranty are as follows:
STANDARD DOOR & SIDELITE - LIFETIME TRANSFERABLE The Embarq™ Fiberglass, Signet® Fiberglass, Heritage™ Smooth and Woodgrain Textured Fiberglass and Legacy™ 20-gauge Smooth and Woodgrain Textured Steel are warranted not to shrink, warp, split, crack or delaminate for as long as you own and live in the Home in which the product was installed, provided (i) they are installed without alteration (trimming of brickmold to fit openings is allowable) and (ii) primed slabs are finished with a high quality exterior grade paint or exterior grade wood stain within 90 days of installation and (iii) in accordance with applicable building codes. This warranty is transferable to one subsequent purchaser.
INSULATED GLASS - LIFETIME / 20 YEAR / 10 YEAR All glass units utilizing ComforTech™ Warm Edge Super Spacer® Glazing (most Decorative glass, Art Glass, Privacy Glass, DC, DLA, TLA, and TLK glass) have a lifetime limited warranty, including glass breakage and seal failure, for as long as you own and live in the Home in which the product was installed. Glass units with white internal blinds are warranted against seal failure and defects in material and workmanship for a period of twenty (20) years from date of installation and glass units with colored internal blinds are warranted against seal failure and defects in material and workmanship for a period of ten (10) years from date of installation. Glass breakage is not covered for insulated glass units with internal blinds. All glass units without ComforTech™ Warm Edge Super Spacer® Glazing are warranted against seal failure and defects in material and workmanship for a period of ten (10) years from date of installation.
FRAMESAVER® FULL WOOD DOOR FRAME & FRAME COMPONENTS - LIFETIME / 5 YEAR / 2 YEAR The composite part of the FrameSaver Full Wood Frame and brickmold is warranted against defects in material and workmanship, and against rotting, decay and fungal damage for as long as you own and live in the Home in which the product was installed. The wood components of the FrameSaver Full Wood Frame for Doors, Sidelites and Transoms are warranted against defects in material and workmanship, and against rotting, decay and fungal damage for as long as you own and live in the Home in which the product was installed, provided that (i) it is installed without alteration and in accordance with applicable building codes and (ii) all exposed wood parts are protected with an aluminum frame cladding system, installed and caulked as specified by ProVia’s installation instructions which are followed by DC Exteriors. For (i) inswing installations where all exposed wood parts are only protected with a high quality exterior grade latex paint or exterior grade wood stain instead of an aluminum frame cladding system or (ii) an outswing frame, this time period will be limited to two (2) years from date of installation. The Endura® threshold system, bottom sweep, hinges, weatherstripping, astragals, PVC vinyl coated aluminum frame cladding and the sliding patio screen are warranted against defects in material and workmanship for a period of five (5) years from date of installation.
PERMATECH™ COMPOSITE DOOR FRAME - LIFETIME The PermaTech™ Composite Frame and Brickmold for Doors, Sidelites, and Transoms are warranted against defects in material and workmanship, and against rotting and decay for as long as you own and live in the Home in which the product was installed, provided that (i) it is installed without alteration and in accordance with applicable building codes and (ii) it is installed and caulked as specified by ProVia’s installation instructions which are followed by DC Exteriors and (iii) there is no storm door installed into the same opening and (iiii) if exterior frame & brickmold are painted, the paint must have a LRV of 57 or higher (where 100 is white and 0 is black). The terms of this Limited Warranty excludes (i) weathering or discoloring of the unfinished white frame and brickmold and (ii) warping or failures of the frame and brickmold which are the result of or involve stress caused by localized application of heat, movement of building or building components, or expansion/contraction of building or building components.
FUSIONFRAME COMPOSITE DOOR FRAME - LIFETIME The FusionFrame Composite Frame and Brickmold for Doors and Sidelites are warranted against defects in material and workmanship, and against rotting and decay for as long as you own and live in the Home in which the product was installed, provided that (i) it is installed without alteration and in accordance with applicable building codes and (ii) it is installed and caulked as specified by ProVia’s installation instructions which are followed by DC Exteriors. The terms of this Limited Warranty excludes (i) weathering or discoloring of the unfinished white frame and brickmold and (ii) warping or failures of the frame and brickmold which are the result of or involve stress caused by localized application of heat, movement of building or building components, or expansion/contraction of building or building components.
STEEL L-FRAME & FRAME COMPONENTS - 5 YEAR Steel L-frame and stops, Endura® threshold system, bottom sweep, hinges and weatherstripping are warranted against defects in material and workmanship for a period of five (5) years from date of installation.
FINISHES - 15 YEAR / 10 YEAR / 90 DAY Factory applied paint, stain and glazed finishes on the door slab, metal frame components and FusionFrame Composite frame components of the Embarq and Signet Fiberglass Door are applied using the DuraFuse® Finishing System and are warranted against flaking, checking, blistering or peeling for a period of fifteen (15) years from date of installation. Factory applied paint and stain finishes on the door slab, metal frame components and FusionFrame Composite frame components of Legacy and Heritage doors are warranted against flaking, checking, blistering or peeling for a period of ten (10) years from date of installation. Factory applied stain finishes on the exterior components of the Full Wood Frame are warranted against flaking, checking, blistering or peeling for a period of ninety (90) days from date of installation.
LIFETIME FINISH HARDWARE & ACCESSORIES - LIFETIME / 10 YEAR Schlage® hardware, Emtek® hardware, Hoppe® hardware, Kick Plates, Mail/Magazine Slots, Door Knockers and Door Knocker Viewers with Lifetime Bright Brass, Antique Brass, Satin Nickel, Aged Bronze, Oil Rubbed Bronze and Black finish are warranted against tarnishing and mechanical defects for as long as you own and live in the Home in which the product was installed. Schlage® Electronic Locksets and Deadbolts are warranted against electronic defects for a period of three (3) years from date of installation. Lifetime Finish Trilennium™ MultiPoint Locking Hardware is warranted against tarnishing for as long as you own and live in the Home in which the product was installed and warranted against mechanical defects for a period of ten (10) years from date of installation. Colonial Door Knockers with an Oil Rubbed Bronze finish are not warranted against tarnishing.
BRINKS® HARDWARE - 10 YEAR / LIFETIME Brinks® lock products with are warranted against mechanical defects for as long as you own and live in the Home in which the product was installed and against tarnishing for a period of ten (10) years from date of installation.
HARDWARE ACCESSORIES - 5 YEAR Kick Plates, Mail/Magazine Slots, Door Knockers, Door Knocker Viewers, Peepsites, Door Closers, Push/Pull Plates, Clavos, Hinge Straps, and Speakeasies with standard finish are warranted against mechanical defects and tarnishing for a period of five (5) years from date of installation.
WINDOW TRIM - 15 YEAR / 10 YEAR Embarq and Signet window trim is warranted against defects in material and workmanship for a period of fifteen (15) years from date of installation and window trim on the Heritage and Legacy doors is warranted against defects in material and workmanship for a period of ten (10) years from date of installation. This includes doors that are installed behind a storm door.
PET DOOR - 10 YEAR / 1 YEAR PlexiDor® Performance Pet Doors are warranted against defects in material and workmanship for a period of ten (10) years from date of installation. PetSafe™ Freedom Pet Doors are warranted against defects in material and workmanship for a period of one (1) year from date of installation.
TRANSFERABLE WARRANTY The Warranty on the basic door unit is transferable by the original purchaser to one subsequent purchaser for purchaser’s personal residence provided the warranty transfer is completed within thirty (30) days after the date of transfer of ownership. Warranty transfers must be completed with the manufacturer of the product. Please contact us for details pertaining to your order to obtain contact information for the manufacturer.
NON-RESIDENTIAL & MULTI-FAMILY APPLICATIONS Where the structure in which the product is installed is not a single family residence occupied by the purchaser, or is owned by a public or private corporation for profit or non-profit, an unincorporated association or other business entity of any type recognized by law, a church, a school, a governmental or public authority, the time periods stated in this warranty shall be limited as follows: Basic Door – 5 Year (non-transferable); Clear Glass – 10 Year (glass breakage not included); Decorative Glass & Internal Blinds – 5 Year; Door Frame & Frame Components – 1 Year; Finishes – 1 Year; Lifetime Finish Hardware & Accessories – 10 Year; Schlage® Hardware – 1 Year (mechanical and finish); Hardware Accessories – 1 Year; and Window Trim – 1 Year.
TERMS AND CONDITIONS
WARRANTY CONDITIONS
No warranty herein covers damages resulting from improper installation, abuse, negligence, abnormal or unreasonable use (including failure to provide reasonable and necessary maintenance), damage resulting from fire or lightning, windstorms, earthquakes, wind-borne objects, strain applied to the unit by movement of the building, inadequate provision for expansion or contraction of framing members, installation in ships or vehicles, installation outside the Continental United States, seal failure (if the seal has been subject to immersion in water), acts of God, or other causes beyond the control of DC Exteriors and it’s manufacturing partner(s).
This lifetime limited warranty does not apply with respect to (1) condensation damage due to high humidity in the house; (2) breakage of glass (other than glass that is glazed with ComforTech™ Warm Edge Super Spacer® Glazing); (3) damages resulting from after sale modifications (paint or stain finishes, pet doors, mail slots, security systems, etc.). The procedure for obtaining performance of the obligations of this warranty is as follows: if you believe your entry door to be defective, contact the contractor for inspection. If the contractor determines the door or parts thereof to be defective, the manufacturer at its exclusive option will repair; provide a new product or part of a product after having determined that it does not conform to the limited warranties contained herein. The manufacturer reserves the right to discontinue or make changes in any of its products. If the products covered by this warranty are not available, the manufacturer shall have the right to substitute a product that is of equal quality or value. The manufacturer will ship the replacement product or part to the nearest authorized dealer and the purchaser must pay for any and all labor necessary to install such product or part and for the transportation from the nearest authorized dealer to his/her residence.
Any claim must be accompanied by a copy of the Warranty certificate and a copy of the contract evidencing purchase of products from DC Exteriors, confirming that the manufacturer was partnered for the order of those products.
For further manufacturer specific terms and conditions, please contact us to obtain a copy of the manufacturers warranty. Since DC Exteriors retains the right to source product from different manufacturers, terms and conditions may vary based on that manufacturer.
Storm Door Warranty Information
DC Exteriors LLC, hereinafter “DC Exteriors”, warrants to the original consumer purchaser, that under normal use this product will be free from defects in material and workmanship for as long as the purchaser owns and lives in the single family residence, hereinafter “Home”, in which the product was installed. This warranty information is applied through partnership with our preferred and trusted manufacturer(s). The details of the warranty are as follows:
SCREENS – LIFETIME / 15 YEAR DC Exteriors warrants under conditions of normal use, the stainless steel screen against rotting, rusting, or separation for as long as you own and live in the Home in which the product was installed. Further, DC Exteriors or, subsequently, the manufacturer will replace under conditions of normal use, for a period of fifteen (15) years from the date of installation, the fiberglass, aluminum or stainless steel screening if it is not free from rotting, staining, or rusting.
GLASS – LIFETIME Storm Doors and Storm Windows DC Exteriors further warrants the glass units of its Aluminum Storm Doors and Storm Windows against breakage as follows: (1) If the glass in a properly registered and warranty covered unit breaks as the result of a manufacturing defect; (2) In the event of an accident in the Home that is not covered by insurance or is of an amount that is within the insurance policy deductible, DC Exteriors or, subsequently, the manufacturer will replace the glass free of charge, for as long as the original purchaser owns and lives in the Home in which it was originally installed.
STORM DOOR HANDLES / MAIL & MAGAZINE SLOTS – LIFETIME / 1 YEAR DC Exteriors further warrants all storm door handles, mail slots and magazine slots with a Bright Brass, Bright Brass Look, Satin Nickel, Aged Bronze or storm door mortise handles with a Black finish against tarnishing for as long as you own and live in the Home in which the product was installed and against mechanical defects for a period of (1) year from date of installation. DC Exteriors or, subsequently, the manufacturer further warrants all storm door mortise handles with an Antique Brass finish against tarnishing for a period of ten (10) years from date of installation and against mechanical defects for a period of (1) year from date of installation.
HARDWARE – 1 YEAR DC Exteriors further warrants to purchaser that it will replace, for a period of one (1) year from the date of installation, all other parts (including hardware) which are not the above-specified components if those parts are not free from defects in material and workmanship under conditions of normal use and wear. Tarnishing and fading are considered to be the products of normal use and wear. As a result, they are not covered under this warranty.
TRANSFERABLE WARRANTY The Warranty on the basic window or storm door unit is transferable by the original purchaser to one subsequent purchaser for purchaser’s personal residence provided the warranty transfer is completed within thirty (30) days after the date of transfer of ownership. Warranty transfers must be completed with the manufacturer of the product. Please contact us for details pertaining to your order to obtain contact information for the manufacturer.
NON-RESIDENTIAL & MULTI-FAMILY APPLICATIONS Where the structure in which the product is installed is not a single family residence occupied by the purchaser, or is owned by a public or private corporation for profit or non-profit, an unincorporated association or other business entity of any type recognized by law, a church, a school, a governmental or public authority, the time periods stated in this warranty shall be limited as follows: Basic Door or Window – 5 Year (non-transferable); Storm Door Handles - 5 Year finish/90 Day mechanical; Screens - 5 Year; and Insulated Glass – 10 Year (glass breakage not included).
TERMS AND CONDITIONS
WARRANTY CONDITIONS
No warranty herein covers damages resulting from improper installation, abuse, negligence, abnormal or unreasonable use (including failure to provide reasonable and necessary maintenance), damage resulting from fire or lightning, windstorms, earthquakes, windborne objects, strain applied to the unit by movement of the building, inadequate provision for expansion or contraction of framing members, installation in ships or vehicles, installation outside the Continental United States, seal failure (if the seal has been subject to immersion in water), acts of God, or other causes beyond the control of DC Exteriors and it’s manufacturing partner(s).
Condensation on units may occur as the natural result of humidity within the house or building area. This natural result may come from changes in interior or exterior temperatures and does not indicate a defect in the unit. This warranty does not cover condensation, nor frost or freezing from condensation on the unit. On some installations, caulking is used to seal the frames or trim packages against water or air penetration. Caulking is not considered a part of the window or door, and therefore, is not covered under this Warranty. Caulking is normally considered a maintenance responsibility of the purchaser.
The procedure for obtaining performance of the obligations of this warranty is as follows: if you believe your unit to be defective, contact us for inspection. If the contractor determines the unit or parts thereof to be defective, the manufacturer at its exclusive option will repair, provide a new product or part of a product after having determined that it does not conform to the limited warranties contained herein. The manufacturer reserves the right to discontinue or make changes in any of its products. If the products covered by this warranty are not available, the manufacturer shall have the right to substitute a product that is of equal quality or value. The manufacturer will ship the replacement product or part to DC Exteriors or, in their absence, the nearest authorized dealer. In the case of the absence of DC Exteriors, the purchaser must pay for any and all labor necessary to install such product or part and for the transportation from the nearest authorized dealer to his/her residence.
The warranty on the replacement finish, components, or parts, will be limited to the balance of the time remaining on the warranty of the original finish, components, or parts as the case may be.
Any claim must be accompanied by a copy of the Warranty certificate and a copy of the contract evidencing purchase of products from DC Exteriors, confirming that the manufacturer was partnered for the order of those products.
For further manufacturer specific terms and conditions, please contact us to obtain a copy of the manufacturers warranty. Since DC Exteriors retains the right to source product from different manufacturers, terms and conditions may vary based on that manufacturer.
For any questions pertaining to our Warranty, please contact us.
Our Limited Lifetime Warranty is subject to change based upon our manufacturing partner(s). We are happy to assist your with Warranty information to ensure that your products are registered properly with the manufacturer(s) responsible for the product(s) on your order.